Returns & Exchanges

Due to the perishable nature of our Japanese Barbecue Sauce, we cannot accept returns; however, we are committed to ensuring you are 100% satisfied with your order. If your sauce arrives damaged or you are unhappy with your purchase, please contact us within 30 days of receipt so we can make it right.

Return Process

• 1.
  Contact Support

  Email our customer experience team at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  If your order arrived damaged during transit, please include photos of the packaging and bottles to help us improve our shipping process.

• 3.
  Review Process

  Our team will review your request within 2 business days to determine the best solution, such as a replacement or a full refund.

• 4.
  Resolution

  Approved refunds will be processed back to your original payment method, or a fresh batch of sauce will be shipped to your door immediately.